Privacy Policy

Introduction

Welcome to Trecksino. Our Privacy Policy Informs you about how we collect, store, and use your personal information. When you register on the Trecksino platform or use any service, you are considered to have accepted the terms of this policy. So please read this page carefully.

We believe that a player's biggest expectation is security and trustworthiness. That is exactly why Trecksino's privacy framework has been built user-centric from the ground up. Our goal — you play with peace of mind, we take care of your information.

What Information Do We Collect?

Trecksino collects certain information from you at various stages. This information is divided into two main categories:

Information Provided Directly

• At registration: Name, email address, date of birth, mobile number.
• During Account Verification: National ID or passport information (as part of the KYC process).
• During Financial Transactions: Transaction history and mobile banking account details.
• Support Contact Hours: The content of your questions or complaints.

Automatically Collected Information

• IP address, browser type, operating system, and device information.
• Browsing patterns, pages visited, time spent on site, and referral sources.
• Data collected through cookies and similar tracking technologies.

How We Use Your Information

Trecksino uses your information primarily for the following purposes:

• Account Management: Creating, maintaining, and ensuring the security of your account.
• Service Delivery: Properly managing game lobby, slots, deposit, and withdrawal services.
• Security Verification: Fraud prevention, account verification (KYC), and age confirmation.
• Customer Support: Providing prompt resolution to your questions or issues.
• Promotions & Bonuses: Sharing relevant offers based on your interests (you can opt out at any time).
• Legal Compliance: Compliance with applicable laws and regulations.

Cookies and Tracking Technologies

Trecksino uses cookies on its website to make your browsing experience smoother. Cookies are small text files stored in your browser. We use two types of cookies:

Essential Cookies

Without these cookies, basic website functions such as login sessions, language selection, and security captcha will not work. These cannot be disabled.

Optional Cookies

These cookies are used for analytics and improving user experience. You can disable them from your browser settings if you wish. Trecksino respects your preferences.

Sharing Information with Third Parties

Trecksino shares your personal information with third parties only in the following cases:

• Service Providers: Trusted partners handling services such as payment processing or IT support, who comply with the terms of our privacy policy.
• Legal Requirements: If there is a court order or applicable legal obligation, information may be shared with the relevant authorities.
• Security Purpose: When necessary for fraud prevention, crime prevention, or protecting the platform's security.

Under no circumstances does Trecksino sell your information to third parties for marketing purposes. Our partners may only use data for specific, defined tasks, and that use is strictly controlled.

Data Retention Period

Trecksino retains your information only for as long as necessary. Your data is kept while your account is active. If your account is closed, we may retain certain information for a limited period due to legal obligations or security verification. After that, it is securely deleted.

Transaction records are generally retained for several years as required by law. However, this data is used solely for audit and legal compliance purposes, not for marketing.

Your Rights

As a Trecksino user, you have the following rights:

• Right to Access Information: You can request to view your collected information.
• Right to Rectification: You may correct any inaccurate information.
• Right to Erasure: You can request to have your account and related information deleted.
• Data Portability: You can request to receive your information in a machine-readable format.
• Right to Object: You can object to how your information is used.

To exercise these rights, please contact our support team. We try to fulfill your request as quickly as possible, usually within 30 days.

Minor Protection

Trecksino strictly prohibits anyone under 18 from using the platform. Date of birth is verified during registration, and age is confirmed through the KYC process. If a minor's information is collected by mistake, we will delete it immediately upon notification. Learn more Responsible Gaming View page.

Information Security Measures

Trecksino employs multiple layers of security measures to keep your information safe:

• SSL Encryption: All transactions and data transfers are encrypted using SSL protocol.
• Firewall & Intrusion Prevention: Advanced firewall systems are used to protect our servers.
• Access Control: Only authorized personnel may access data, and only to the extent necessary.
• Regular Security Audits: Periodic audits are conducted by independent security organizations.
• Backup & Disaster Recovery: Regular backups are maintained to minimize the risk of data loss or corruption.

Changes to This Policy

Trecksino may update this privacy policy from time to time. Significant changes will be announced on the platform. It is your responsibility to review this page after changes are made. For major policy updates, we will also notify you at your registered email address.

Continued use of the platform will be considered acceptance of the updated policy. If you do not wish to accept the new terms, you have the option to close your account.

Contact

If you have any questions or concerns about this privacy policy, please contact our support team. We strive to answer every question promptly and transparently. The email address is provided in the footer below.

Trecksino believes that privacy is not a policy but a promise. When you play with us, the security of your information is our responsibility — and we take that responsibility seriously.